Category: Accessibility

Accessible Housing

Mallory with her boyfriend
Mallory and boyfriend Owen enjoying the New England coast after their move to Boston

When I got accepted to the Boston University School of Public Health in the spring of 2012, I was excited and thrilled, but underneath those emotions was a layer of dread and anxiety.  My acceptance meant that inevitably I would have to move from my home in rural Maine, to the big city. This of course was my intent when I applied to the graduate program at BUSPH, but the fact that the transition would now be a reality was nothing short of daunting.

I began telling people about the upcoming move for both my boyfriend and I, who use mobility devices to get around independently and would require fully accessible housing, and received varying reactions. Many people shared the same initial thought of, “What are you, crazy?” and we were told horror stories of the lack of accessibility within the city. I had spent months researching academic programs, and where I wanted to live, and although I had researched cities based on accessibility, but I refused to let my disability and physical challenges dictate the direction that my life would take.

We began the housing search feeling optimistic. Being from small, rural areas, we had what we thought was a reasonable budget and we had lots of connections in the disability community, both in the state of Massachusetts and nationally. What we found however, was that those things only got us so far. The university was supportive, but they had limited options for graduate students, and none that would be sufficient for two people who required accessibility.

In our early phases of searching, we started by looking specifically for just accessible apartments. We spent hours scouring Craig’s List only to find hundreds of old, cramped low budget apartments with flights of stairs for an entrance. There were many within our budget, and we discussed options of how we could “make it work,” through various accommodations or just being creative.

I called and emailed every listing that looked like something that could work for us. Nobody called me back, or responded to my inquiries.  With our modest budget and request for a fully accessible unit, we were not a realtor’s dream. One broker had a conversation with me about a unit she was sure would be “perfect”  but the conversation ended abruptly with a last interaction of her sending me a text message of just a smiley face emoticon.

Another woman called me back and we were able to arrange for a friend to do a video tour of the potential units she had in mind for us. Even from the short videos we could tell the apartments were not accessible, and the agent had no experience with any sort of disability.  We knew it was a red flag when her first question to me in our conversation discussing wheelchair accessibility was, “Is one or two steps OK?”

Finally, I took my blinders off of just wanting so desperately to move to the city and came to a conclusion that this was unacceptable. We should not be forced to accept something that wouldn’t truly work for us when other people without disabilities had thousands of apartments to choose from. We were looking to make a move that would change our lives.  We were both new at life in the city; we were going to be away from our immediate families, and taking on a lot of things for the first time. Wherever we decided to live, was where we were going to be for the good, the bad, and the very ugly.  At the end of the day we did not want to get into our apartment and have to exert the last bit of our physical and emotional energy to do something simple like use the bathroom. This was going to be our HOME. I understood that going to grad school would mean that I would have to make sacrifices, but I was not willing to sacrifice my inclusion in society for the sake of finding housing.

It was at that point that I decided to reach out to our friends in the disability community.  I contacted the regional Center for Independent Living and explained our situation, of how we were hoping to live independently in the city of Boston, and our tight timeline of needing to move in time for me to start classes at the end of the summer. The woman I spoke with was kind, but her response seemed automated as she began explaining the process for applying for subsidized housing. I kindly explained to her that I was not looking for that kind of support, simply buildings that were accessible.  She seemed surprised at this request and was silent for a moment.  It seemed odd to me, that in asking for LESS support, it could actually be more difficult of a request.

She referred us to a registry that listed all the accessible properties in Massachusetts and that could be searched based on various criteria such as location, budget, or specific accessibility features. However, in using this search engine, we only found buildings that were specifically for senior citizens, individuals that were of low- income, or were located a significant distance from the city, or a combination of all of those things. The more we narrowed our search, the fewer listings that resulted, and we started to realize that what we were looking for simply did not exist.

Just when I was actually considering deferring my educational offer, in a last attempt, I reached out to a particular property that looked promising.  It was far beyond our original budget and considered a “luxury housing development,” but it was fully accessible, safe, in the ideal area, and had amenities that would actually make our lives easier instead of harder. Within days, the apartment was ours.  It was a 500 square foot studio, so we knew space would be a challenge, but we saw no other options.

We have been living in Boston now for almost two years, and I have become even more passionate about the existing housing challenge. While many people living with disabilities are aware of the struggles to find accessible, equal opportunity housing in the city, I have learned that it is not necessarily common knowledge to those without disabilities. All students struggle to find housing in the city as more and more people move to Boston each year, but when I told my peers that we were given the option to live in a nursing home so I could attend school, they assumed I was joking.

People assume that all buildings have ramps and elevators, and bathrooms that can fit a wheelchair.  Until they start looking at things through a different lens, they just believe the city works for everybody.  The truth is that the housing options for people with disabilities are limited and segregated.

While the models that are available may work for many people, they should not be the only options. Housing is ultimately the foundation for all people to live healthy fulfilling lives and for people with disabilities, this component can be even more crucial. If people are forced to live in unsafe conditions or away from their peers just because they require accessibility, they will be even less likely to be able to achieve success in employment, education or other endeavors that would help them to become equal members of society.

With the thriving disability community in Boston, and the current political efforts to increase housing in the city, I do believe there is progress being made, but until we have everybody on board, and understand the level of this problem, there is still a long way to go!

Changes in Disney Park’s Policies Regarding Access Pass for Individuals with Disabilities

Changes in Disney Park’s Policies Regarding Access Pass for Individuals with Disabilities
by Dorothea Iannuzzi

Picture of Mickey and Minnie Mouse at Disney
Walt Disney Changes Access Pass Program

The Disney Corporation recently announced that they would be making major changes to their policies regarding access to the park attractions for individuals with disabilities. The current system has been in place for many years and it has become clear that there have been many instances of abuse of the current system. Effective October 9, 2013, Disney will offer a new system which is centered around what is being called the Disability Access Service (DAS) card. This new card will allow for guests with disabilities (and their accompanying guests) to receive a return time for attractions based on current wait time, rather than jumping straight to the front of the line as the GAC previously offered.

Some disability advocacy groups have taken offense to the change, remarking that this change will negatively affect the experience of visiting the park and attractions for individuals with a disability.  It is disconcerting to think that families of non disabled individuals were actually acquiring an access pass through the use of fraudulent medical documentation or in some cases families purchased these passes through Craig’s List as a means of cheating the system.  It is hard to imagine what would motivate someone to cheat the system in an effort to not have typical children wait in line. What a horrible statement about the values and morals of individuals trying who scam the system in an effort to enhance their experience visiting a theme park. Disney has also made a statement that they are still willing to make individual arrangements depending on individual needs. For more information see: Disney Parks Disability Access Service Card

Accessible Elections

Unless you live in Boston, it is a dull election season for many of us in Massachusetts. In my town we don’t have an election scheduled because there isn’t anything on the ballot. As a democracy geek, I feel most patriotic when I vote. I like the whole experience – connecting with my community, shaping my government, and the obligatory bake sale in the hallway.

cupcakes on an American Flag In case you had any doubts, there is absolutely no excuse for a polling place to not be accessible on Election Day! The Help America Vote Act (HAVA) falls short of requiring the PTA to offer gluten-free options at an election day bake sale, but it sets the legal standard for individuals with disabilities to have “the same opportunity for access and participation as for other voters.”

In Massachusetts, voters with disabilities are protected by the Massachusetts Voters’ Bill of Rights that states that a polling place, and a voting booth at each polling place, must be accessible. While the goal of these laws is to provide the same voting experience for all citizens, an individual with a physical disability that prevents him or her from voting at a polling place on Election Day may request an absentee ballot in Massachusetts.

Yet concerns about voting access were raised this past June at a conference of Massachusetts Disability Commissioners. Despite legal protections, individuals with disabilities still experience difficulty voting. The National Council on Disability’s “Experien Experience of Voters with Disabilities in the 2012 Election Cycle”report documents an unacceptable number of polling places that are not accessible, poorly trained election workers, and malfunctioning accessible voting machines.

While I don’t have a physical disability that limits my ability to cast my ballot, during the last election I entertained the idea of asking to vote using the AutoMARK Voter Assist Terminal to experience accessible voting. I am curious what it is like to use the AutoMARK, and how election workers might handle my request. Each polling location in Massachusetts has an AutoMark Terminal, and election workers are expected to be trained in working with individuals with disabilities, and how to operate the AutoMARK.

I didn’t ask to use the AutoMARK, but after voting I did spend time talking with a poll worker about the experience of individuals with disabilities at my polling location. The election official said that during every election the workers run a test procedure using AutoMARK before the polls open to make sure the machine is working. The worker said several years ago one voter with a visual impairment used the machine, but the voter didn’t like his experience and he has voted without it in subsequent elections. Apparently where I vote the AutoMARK is barely used.

“It’s as easy as 1-2-3” claims the manufacturer of the AutoMARK in a promotional video. It didn’t seem quite that easy, but using the AutoMARK didn’t seem any more difficult than using an ATM machine. The system primarily benefits visually impaired users, although the screen reading functionality can apparently assist someone with dyslexia. The AutoMARK is supposed to be equipped with a privacy screen, but I did not see the screen at my polling location.AutoMARK machine with a screen

While it may help some people, the AutoMARK is not a one-size-fits all equality machine that removes barriers to voting for all individuals with disabilities. I fear that all the focus on the AutoMARK will give election officials the false impression that on machine can address the varied voting needs of individuals with disabilities. As suggested in the National Council on Disability’s report, additional funding is required to ensure access to the election process in America.

Accessible Museum & Sporting Venues in Boston

Boston-SkylineThere are wonderful museums & sporting events in Boston for those of all ages and abilities to experience.

The following are links and contact information to plan your outing. Be sure to call numbers listed beforehand to address your individual access needs.

Museum Venues

Museum of Science
Everyone can participate at the MOS equally in the excitement of science and technology learning.

Accessible Museum Offerings
This very handy tool  displays many cool accessible offerings at the MOS! Use the filters on this link to display museum offerings that meet your individual access needs.

Contact Nora Nagle, Museum Accessibility Coordinator with any questions or concerns regarding visitors with special needs at 617-589-3102.

Museum of Fine Arts Boston

MFA‘s Access Programs

  • Access to Art Program
    Interactive tours designed for groups with physical and cognitive disabilities, dementia, or those undergoing medical treatment. Also offers individual tours with care partners for those with Alzheimer’s and those undergoing cancer treatment.
  • Beyond the Spectrum – Adventures in Art for Children with Autism
    Special program designed for children ages 8-12 on the autism spectrum, including Asperger’s syndrome, accompanied by parent or caregiver. Program meets the 1st Saturday of each month from 10:30am – 12pm. Call 617-369-3303 for further information.
  • Feeling For Form – Blind and Low Vision Visitors
    Intro Series is available on the first Sunday of most months at 10:30 am.
    Pre-registration is required for all tours.
  • Hand’s Reach to Art
    Throughout the year, a selection of gallery tours, performances, and demonstrations are presented in American Sign Language (ASL) or are sign-language interpreted. On the second Wednesday of each month there is a tour in ASL at 6 pm.

For general access information, call 617-267-9300.
For MFA‘s Access Program Tours, contact Hannah Goodwin at 617-369 or Valarie Burrows at 617-369-3302.

Boston Children’s Museum

  •  Offers information on ASL programs, assistive listening devices, quiet spaces and times. The Exhibit Accessibility Guide uses icons as a guide to navigate the museum based on child’s learning style.
  • The Morningstar Access Program offers children with special needs the opportunity to visit the museum at a time when guests are limited to 100.  During these times, children and their families can explore the Museum with less concern about infections and large crowds. Pre-registration required.

For  further information call 617-426-6500

Free Fun Fridays

Thanks to the Highland Street Foundation, be sure to take advantage of Free Fun Fridays to explore museums and cultural venues across the state for FREE this summer with your family.  Fridays run from June 28th-August 30th featuring parks and venues such as the Museum of Fine Arts (July 12th), Boston Children’s Museum (Aug. 2nd) and others!!

Sporting Event Venues

Boston is one of the finest sport’s towns in the country.  Enjoy rooting for your favorite team.

Disability Accessible Seating at Local Arenas &  Stadiums
This MNIP Fact Sheet, created by Patrick Gleason, offers handy tips and strategies for those buying tickets for accessible seating at arenas and stadiums in New England.

 

Exactly Where I Want To Be

Bruins Seat ViewThis week we are pleased to introduce guest blogger, Patrick Gleason.

Boston’s TD Garden crackled with emotion on April 21, 2013. The hometown Bruins were looking for their first win since the bombings at the Boston Marathon just six days before.

Fans were out in force, many wearing black and gold “Boston Strong” shirts that mimicked the team’s jersey colors. The Bruins had already punched their ticket to the playoffs, but needed positive momentum for the postseason.

As I looked out from my manual wheelchair in Balcony section 307 celebrating my 33rd birthday with my longtime friends Nicole and Michael I thought, there’s nowhere else I’d rather be.

Experiences With Disability Seating

I’m a veteran of attending events through disability seating. It has been a regular part of my life since the Americans With Disabilities Act (ADA) became law in 1990. Red Sox games, rock concerts, comedians; I’ve been fortunate enough to see them all.

I bring up those examples because society hardly ever talks about the idea that individuals with disabilities may want to attend these events. The opportunities to attend are there, and they may be easier than you think.

ADA Guidelines

First, the ADA mandates that disability seating must be available in every seating area and price range, so patrons can choose their location. Second, virtually every venue has a dedicated ADA line where you can order tickets directly from a live operator.

Third, many venues only allow disability seating to be sold by the box office, so you don’t have to worry about scalped or fraudulent tickets.

Lastly, many venues don’t sell the row in front of disability seating, so views are often unobstructed.

Absolutely Worth ItPG-NC-Bruins

It can sometimes be a maze to find your seats. For the Bruins game, we parked in an accessible spot, took three separate (but clearly marked) elevators, got searched by security, and sat down about ten minutes before puck drop.

Was it a hassle? Maybe a small one. But after watching the B’s pitch a 3-0 shutout and literally give the shirts off their backs to first responders in attendance, I didn’t mind at all.

The Museum of Science Offers Accessibility for All

Aerial View of Museum of Science
© Dave Desroches

This week we welcome back Nora Nagle, ADA and 504 accessibility coordinator for the Museum of Science, Boston.

The Museum of Science shares a lifelong appreciation of science, technology, engineering, and math (STEM) with over 1.5 million diverse visitors each year. We hope that you will join us!

Universal Design

The Museum understands that true accessibility goes way beyond compliance with architectural access codes. For over 25 years, the Museum has been committed to Universal Design (UD), the design of products and environments for use by all people, to the greatest extent possible.

In the late 1980s – well before the Americans with Disabilities Act — the Museum began to incorporate universal design principles in creating its exhibits, shows, and programs.

Accessibility at the Museum

Here are some of the Museum’s accessibility features:

  1. Wheelchair accessibility
  2. Multisensory interactives
  3. Audio labels
  4. Captioning
  5. Sign Language interpreters, with 2 weeks’ notice
  6. Sighted guides, with 2 weeks’ notice
  7. Family restroom
  8. Loaner wheelchairs and scooters
  9. Assistive listening Devices

As a person with a disability myself, I understand visitors often have individual questions or concerns. We welcome such questions and will try to make it easy for you to find the information you need.

Finding Accessibility InformationNora-Nagle-MOS

Accessibility at the Museum of Science is not limited to compliance with the Americans with Disabilities Act. We strive to create an environment that is inviting, engaging and accessible for everyone. If something is accessible, it should be easy to approach, reach, enter, interact with, understand or use. That is our goal.

We understand the need to “know before you go” and have made accessibility information available in a variety of ways:

The Museum has an accessibility page on its website. This page contains a search engine that enables visitors to search for the accessibility features desired.

If you prefer to speak with a person, or have questions that the website does not answer, please call me directly at 617-589-3102 (voice or relay). We can discuss your concerns and find answers to your questions.

You can also email us through the website or at accessibility@mos.org.

Accessible Fun in Boston

Museum of ScienceIs accessibility an issue for you when making plans? For many of us, the answer is yes, whether it be due to our own disability, or physical issues for a family member due to aging.
Well the good news is Boston offers many accessible cultural attractions and fun sporting events for those who require accessibility.

Coming Up This MonthTD-Garden

This month we will feature two previous INDEX bloggers, Nora Nagle and Patrick Gleason, to share their personal and professional experiences with accessibility.

Thinking about exploring and discovering what the Museum of Science has to offer? Be sure to read next week’s blog by Nora Nagle, the Museum of Science’s Accessibility Coordinator. The Museum of Science offers an accessible building, parking and programs/services for people with disabilities. Nora will answer questions and concerns for all visitors needing accessibility.

The following week we will feature Patrick Gleason, an avid and passionate fan of the Red Sox, Bruins and Celtics. Patrick will share his story of attending a wheelchair accessible Bruins hockey game at the TD Garden. You may not know that the TD Garden, home to Bruins hockey and Celtics basketball games, offers ADA wheelchair space seating for patrons with disabilities and their companions.

New ADA Ticket Requirements

In addition, the ADA 2010 revised requirements for Ticket Sales went into effect March of 2011.

These new and updated requirements address ticket sales, prices, identification of available accessible seating, purchasing multiple tickets, ticket transfer, and hold and release of tickets for accessible seating. This provides the opportunity for Boston sports fans with disabilities to enjoy the American pastime of rooting for their favorite teams.

Join us this month to learn more and get ready to make plans to have some fun in the months ahead.

Online Resources for Accessible Destinations

graphic showing globe, airplane, suitcaseThinking of going on vacation and want to know what accessible accommodations are available? If so here are nine online links to explore:

Cape Cod
Cape Cod Disability Access Directory has information on wheelchair accessible features at ATMs, beaches, gas stations, health care facilities, restaurants, theaters and transportation for four locations:  Upper Cape, Mid Cape, Lower Cape and Outer Cape.  Click on region on left menu, then click on accessible feature you want to view.

Chicago
EasyAccessChicago is a visually impressive website which provides a wealth of information for visitors, seniors and residents with a wide range of disabilities.  Here you will find detailed access reports for over 100 attractions, lodgings, restaurants, adapted sports & recreation, transportation and tours.   To see full access information for any property on the list, just click its “Access Details” link.

New York
Accessible NYC lists accessible information on transportation, hotels, restaurants, destinations,  (tourist attractions), and shopping.

Los Angeles
Los Angeles Tourist Accessibility Guide provides information on tourist attractions, outdoor activities and transportation.

California (Northern)
Access Northern California provides information about accessible lodging and recreation in Northern California. .

Rhode Island
Accessible Rhode Island lists accessibility features for restaurants, museums, cinemas and cultural sites in the Greater Providence and Newbury vicinity.

San Diego
Accessible San Diego distributes nine pages of “Access San Diego 2011”, an accessible guide, for preview.   If interested, you can purchase the guide online for a small fee.

Vancouver
Accessible Vancouver lists hotels and restaurants rated accessible for visitors with mobility, visual or hearing impairments.  There is also accessibility information on Vancouver International Airport, transportation and recreation.

Britain
Open Britain. net
This is the United Kingdom’s largest directory of accessible accommodation & travel. It includes England, Northern Ireland, Scotland and Wales.  Click on map for accessible accommodation by region or do an advanced search with scroll down menus.


Feel free to respond to this blog with other useful websites, your favorite accessible destination & experiences to share with others.

Accessing the Freedom Trail

double row of bricks that mark the Freedom TrailBoston has many opportunities for visitors of all abilities. One of the most famous attractions in Boston is known as the Freedom Trail.

The Freedom Trail

The Freedom Trail consists of sixteen sites related to Boston’s colonial history. The sites are connected by a red brick or red painted line, which is an excellent visual aide.

The Freedom Trail is not one cohesive entity, though. These individual sites are operated by the US Navy, the National Park Service, the Commonwealth of Massachusetts, the City of Boston and several private entities. Each site has its own website with individual access policies and features. None of the sites control the public streets and sidewalks connecting the sites. This can make it VERY difficult to track down access information in order to plan a trip to more than one site.

The Freedom Trail Foundation, https://www.thefreedomtrail.org/ is an organization of philanthropists and businesses that help market and preserve the trail. They raise money by providing walking tours with guides in historical costumes. The foundation does not control accessibility for any of the sites.

Is the Freedom Trail accessible?

Due to the diverse age of the sites, there is a wide range of accessibility. Some are not accessible at all while others have limited or partial access.

Some sites have little known alternate access. For example, people who cannot climb Tremont Street to the Old Granary Burying Ground may not know they can access it through an alley off Beacon Street. Many of the sites have made an effort to improve access, but have been limited by lack of funding and the historic nature of the buildings. Access for people with sensory disabilities also varies widely from site to site.

How can I plan a Freedom Trail visit?

Start with https://www.exploreboston.org/! I developed this website during my 2010 Gopen Fellowship through the Massachusetts Developmental Disabilities Network.

This site includes information on access for each of the Freedom Trail sites and contact information for each site. You will also find an alternative Freedom Trail route map which eliminates steep inclines, like Copp’s Hill, for those using wheeled mobility devices or who have limited stamina. To the extent possible, I have included information for people with different types of disabilities, as well as families with young children.

Don’t miss out!

Don’t let the age of the Freedom Trail sites lead you to assume that there is no access. Check out https://www.exploreboston.org/. If you still have access questions, call the individual site or the Freedom Trail Foundation for the information that you need. Don’t be shy about asking. Remember, it’s a free country!

Nora Nagle
Guest Author, Nora Nagle

What Does Accessible Mean to You?

As I began my Gopen Fellowship, I thought that describing what was accessible and what wasn’t would be simple. Just look at the architectural access code, right? Was I ever wrong.

The summer before my fellowship, I went on a family visit to an “unnamed to protect the innocent” cultural venue in Boston. Our family group included two children in strollers, one still in diapers, and an elderly relative with hearing loss, diabetic neuropathy and osteoarthritis.

We benefited from, and made use of, ramps, wide doorways, and accessible restroom stalls. But sometimes the needs of our group fell outside of the ADA Accessibility Guidelines, but still impacted our ability to enjoy the venue. We needed places to sit and rest, family restrooms and good lighting.

One size does not fit all

I realized that meaningful access is a lot more than compliance with access code and following regulations. I also realized that lack of access didn’t just affect people who identify themselves as a person with a disability.

Most elements in our environment are designed for an adult of average size without physical limitations. Those elements then need to be “adapted” for everyone else: children, people of differing heights, weights and abilities.

Universal Design

As I looked into this further, I began reading about “universal design.” It is defined as: “the design of products, environments, programs and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.”

What a simple, elegant and revolutionary idea!

Access benefits everyone

When ramps and curb cuts were mandated by the Americans with Disabilities Act, many people perceived it to be a waste: a large expenditure to benefit a small number of people. Twenty years later, every parent with a stroller and every delivery person with a dolly takes them for granted. Closed captioning on television is used in noisy environments like bars and gyms all of the time.

Since one size does not fit all, it is important to “know before you go.” Finding out about accessibility is an interactive process: call, ask questions and send emails! A cultural venue is more likely to respond to an accessibility issue or need once they are made aware of it, so don’t be shy!

Nora Nagle
Nora Nagle, Guest Author